AI support agent ROI calculator.
Plug in your numbers. Get a real ROI estimate in 30 seconds. No email gate. Uses the same assumptions our graduates use in production.
Salary + benefits + tooling. Most SaaS teams land between $6 and $14.
Our graduates land between 48% and 71%. Median is 62%.
Sonnet w/ hybrid retrieval averages ~$0.012. Voice runs higher.
Assumptions we made (and how to argue with us)
Build time: 1 engineer-week for the Starter Kit version. Lower if you have the eval set already.
Ops overhead: 5% of resolved volume to handle disputes, edge cases, and the once-a-quarter retrain.
Course is amortized: $197 one-time, applied to year 1 only. You'll use the patterns on the next agent.
No assumption of revenue lift from faster response. Add that yourself if you measure it.
No magic. The math is exactly what you think it is.
resolved = volume * (autoResolveRate / 100) gross_savings = resolved * cost_per_ticket ai_cost = resolved * ai_cost_per_resolution ops_overhead = gross_savings * 0.05 net_monthly = gross_savings - ai_cost - ops_overhead annual = (net_monthly * 12) - 197 # course, year 1 only payback = 197 / net_monthly # in months roi_3y = (net_monthly * 36) / 197
Conservative on purpose. Doesn't count revenue lift from faster response, CSAT improvements, or the second agent you'll ship in month 3. If you want to model those, fork the spreadsheet (linked below).